Lab device access issues
  • Identified
    September 15, 2021 at 2:30 PM

    Please be advised that we are aware of and investigating an incident regarding device access.

  • Identified
    September 15, 2021 at 5:16 PM

    We are continuing to investigate lab device access issues.

  • Identified
    September 15, 2021 at 7:15 PM

    We are continuing to work on a fix for this incident, we currently do not have an eta at this time however progress is occurring. We sincerely apologise for the disruption to all customers. We are working as fast as possible to restore services.

  • Monitoring
    September 15, 2021 at 7:45 PM

    We implemented a fix and currently monitoring the result.

  • Resolved
    September 15, 2021 at 8:12 PM

    This incident is now resolved. We sincerely apologize for the disruption caused during this incident.

  • Monitoring
    September 15, 2021 at 8:42 PM

    We implemented a fix and currently monitoring the result.

  • Monitoring
    September 15, 2021 at 9:01 PM

    We implemented a fix and currently monitoring the result.

  • Monitoring
    September 16, 2021 at 2:17 PM

    We have implemented a workaround to the Infrastucture and we are working with our Network vendors to validate the root cause of this incident. This incident will remain open until validated.

  • Monitoring
    September 20, 2021 at 10:15 AM

    We are aware of an issue affecting access to the platform. This has been identified and remediated. We sincerely apologise for the disruption caused. This incident relates to the core issue as previously noted in this incident log. This incident remains under monitoring whilst we work with our vendors to isolate the root cause.

Websites
99.54 % uptime
90 days ago54 days ago38 days ago
Today
www
99.84 % uptime
90 days ago54 days ago38 days ago
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voucher
99.84 % uptime
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portal
99.84 % uptime
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api
99.84 % uptime
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store
99.84 % uptime
90 days ago54 days ago38 days ago
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act
100 % uptime
90 days ago54 days ago38 days ago
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betareports (Data Warehouse)
100 % uptime
90 days ago54 days ago38 days ago
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Lab Services
99.68 % uptime
90 days ago54 days ago38 days ago
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Intranet
99.84 % uptime
90 days ago54 days ago38 days ago
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Lab RDP Services
99.84 % uptime
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Azure Labs
99.84 % uptime
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Cisco Labs
99.84 % uptime
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Persistent Labs
99.84 % uptime
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Internet Access
99.84 % uptime
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Lab Availability
99.84 % uptime
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My Files
99.84 % uptime
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Lab Reports
99.84 % uptime
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Performance Labs
100 % uptime
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Communications
99.2 % uptime
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Telephony
99.84 % uptime
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Email Notifications
99.84 % uptime
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Data Center (DRT01) Internet
99.84 % uptime
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Data Center (ULCC01) Internet
99.84 % uptime
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Lab Content
98.4 % uptime
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Assessment Items
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Exams
99.84 % uptime
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Previous incidents

September 21, 2021

No incidents reported

September 20, 2021

No incidents reported

September 19, 2021

No incidents reported

September 18, 2021

No incidents reported

September 17, 2021

No incidents reported

September 16, 2021

No incidents reported

September 15, 2021

Lab device access issues
  • Identified
    September 15, 2021 at 2:30 PM

    Please be advised that we are aware of and investigating an incident regarding device access.

  • Identified
    September 15, 2021 at 5:16 PM

    We are continuing to investigate lab device access issues.

  • Identified
    September 15, 2021 at 7:15 PM

    We are continuing to work on a fix for this incident, we currently do not have an eta at this time however progress is occurring. We sincerely apologise for the disruption to all customers. We are working as fast as possible to restore services.

  • Monitoring
    September 15, 2021 at 7:45 PM

    We implemented a fix and currently monitoring the result.

  • Resolved
    September 15, 2021 at 8:12 PM

    This incident is now resolved. We sincerely apologize for the disruption caused during this incident.

  • Monitoring
    September 15, 2021 at 8:42 PM

    We implemented a fix and currently monitoring the result.

  • Monitoring
    September 15, 2021 at 9:01 PM

    We implemented a fix and currently monitoring the result.

  • Monitoring
    September 16, 2021 at 2:17 PM

    We have implemented a workaround to the Infrastucture and we are working with our Network vendors to validate the root cause of this incident. This incident will remain open until validated.

  • Monitoring
    September 20, 2021 at 10:15 AM

    We are aware of an issue affecting access to the platform. This has been identified and remediated. We sincerely apologise for the disruption caused. This incident relates to the core issue as previously noted in this incident log. This incident remains under monitoring whilst we work with our vendors to isolate the root cause.

betareports (Data Warehouse) - Scheduled Maintenance
  • Planned
    September 15, 2021 at 5:00 AM

    We are planning scheduled maintenance during this time whereby access to the beta Reporting Service will be unavailable at intervals throughout this period.

  • In progress
    September 15, 2021 at 5:22 AM

    Maintenance is now in progress.

  • Completed
    September 15, 2021 at 6:02 AM

    Maintenance has completed successfully.

Emergency maintenance
  • Completed
    September 15, 2021 at 6:00 AM

    UPDATE 07:00 UTC - Still in progress but you should remain logged into the platform with minor interruption.

    Please be advised we are planning emergency maintenance to the Practice Labs platform, Wednesday 15th Sept between 0700-0800. During this time a minor network interruption can be expected however please note that you should remain logged into the platform and attempt to refresh your browser to restore your lab device connection/screen/session. This maintenance notification will be marked as Completed once the maintenance is over

September 14, 2021

Store is currently unavailableResolved after less than a minute
  • Resolved
    September 14, 2021 at 10:56 AM

    This incident is now resolved, we sincerely apologies for the disruption caused.

Post incident platform and lab access issuesResolved after less than a minute
  • Resolved
    September 14, 2021 at 8:50 PM

    Please be advised we are aware an incident that occurred earlier this evening affecting platform access via our integrated partner channels and lab access. This issue will be investigated further to ascertain a root cause.