Practice Labs Status

Lab device access issues

Identified
September 15, 2021 at 2:30 PM
Identified
September 15, 2021 at 2:30 PM
Please be advised that we are aware of and investigating an incident regarding device access.
Identified
September 15, 2021 at 5:16 PM
Identified
September 15, 2021 at 5:16 PM
We are continuing to investigate lab device access issues.
Identified
September 15, 2021 at 7:15 PM
Identified
September 15, 2021 at 7:15 PM
We are continuing to work on a fix for this incident, we currently do not have an eta at this time however progress is occurring. We sincerely apologise for the disruption to all customers. We are working as fast as possible to restore services.
Monitoring
September 15, 2021 at 7:45 PM
Monitoring
September 15, 2021 at 7:45 PM
We implemented a fix and currently monitoring the result.
Resolved
September 15, 2021 at 8:12 PM
Resolved
September 15, 2021 at 8:12 PM
This incident is now resolved. We sincerely apologize for the disruption caused during this incident.
Monitoring
September 15, 2021 at 8:42 PM
Monitoring
September 15, 2021 at 8:42 PM
We implemented a fix and currently monitoring the result.
Monitoring
September 15, 2021 at 9:01 PM
Monitoring
September 15, 2021 at 9:01 PM
We implemented a fix and currently monitoring the result.
Monitoring
September 16, 2021 at 2:17 PM
Monitoring
September 16, 2021 at 2:17 PM
We have implemented a workaround to the Infrastucture and we are working with our Network vendors to validate the root cause of this incident. This incident will remain open until validated.
Monitoring
September 20, 2021 at 10:15 AM
Monitoring
September 20, 2021 at 10:15 AM
We are aware of an issue affecting access to the platform. This has been identified and remediated. We sincerely apologise for the disruption caused. This incident relates to the core issue as previously noted in this incident log. This incident remains under monitoring whilst we work with our vendors to isolate the root cause.

Websites

99.54 % uptime

90 days ago54 days ago38 days ago

Today

www

99.84 % uptime

90 days ago54 days ago38 days ago

Today

voucher

99.84 % uptime

90 days ago54 days ago38 days ago

Today

portal

99.84 % uptime

90 days ago54 days ago38 days ago

Today

api

99.84 % uptime

90 days ago54 days ago38 days ago

Today

store

99.84 % uptime

90 days ago54 days ago38 days ago

Today

act

100 % uptime

90 days ago54 days ago38 days ago

Today

betareports (Data Warehouse)

100 % uptime

90 days ago54 days ago38 days ago

Today

Lab Services

99.68 % uptime

90 days ago54 days ago38 days ago

Today

Intranet

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Lab RDP Services

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Azure Labs

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Cisco Labs

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Persistent Labs

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Internet Access

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Lab Availability

99.84 % uptime

90 days ago54 days ago38 days ago

Today

My Files

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Lab Reports

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Performance Labs

100 % uptime

90 days ago54 days ago38 days ago

Today

Communications

99.2 % uptime

90 days ago54 days ago38 days ago

Today

Telephony

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Email Notifications

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Data Center (DRT01) Internet

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Data Center (ULCC01) Internet

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Lab Content

98.4 % uptime

90 days ago54 days ago38 days ago

Today

Assessment Items

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Exams

99.84 % uptime

90 days ago54 days ago38 days ago

Today

Previous incidents

September 21, 2021

No incidents reported

September 20, 2021

No incidents reported

September 19, 2021

No incidents reported

September 18, 2021

No incidents reported

September 17, 2021

No incidents reported

September 16, 2021

No incidents reported

September 15, 2021

Lab device access issues

Identified
September 15, 2021 at 2:30 PM
Identified
September 15, 2021 at 2:30 PM
Please be advised that we are aware of and investigating an incident regarding device access.
Identified
September 15, 2021 at 5:16 PM
Identified
September 15, 2021 at 5:16 PM
We are continuing to investigate lab device access issues.
Identified
September 15, 2021 at 7:15 PM
Identified
September 15, 2021 at 7:15 PM
We are continuing to work on a fix for this incident, we currently do not have an eta at this time however progress is occurring. We sincerely apologise for the disruption to all customers. We are working as fast as possible to restore services.
Monitoring
September 15, 2021 at 7:45 PM
Monitoring
September 15, 2021 at 7:45 PM
We implemented a fix and currently monitoring the result.
Resolved
September 15, 2021 at 8:12 PM
Resolved
September 15, 2021 at 8:12 PM
This incident is now resolved. We sincerely apologize for the disruption caused during this incident.
Monitoring
September 15, 2021 at 8:42 PM
Monitoring
September 15, 2021 at 8:42 PM
We implemented a fix and currently monitoring the result.
Monitoring
September 15, 2021 at 9:01 PM
Monitoring
September 15, 2021 at 9:01 PM
We implemented a fix and currently monitoring the result.
Monitoring
September 16, 2021 at 2:17 PM
Monitoring
September 16, 2021 at 2:17 PM
We have implemented a workaround to the Infrastucture and we are working with our Network vendors to validate the root cause of this incident. This incident will remain open until validated.
Monitoring
September 20, 2021 at 10:15 AM
Monitoring
September 20, 2021 at 10:15 AM
We are aware of an issue affecting access to the platform. This has been identified and remediated. We sincerely apologise for the disruption caused. This incident relates to the core issue as previously noted in this incident log. This incident remains under monitoring whilst we work with our vendors to isolate the root cause.

betareports (Data Warehouse) - Scheduled Maintenance

Planned
September 15, 2021 at 5:00 AM
Planned
September 15, 2021 at 5:00 AM
We are planning scheduled maintenance during this time whereby access to the beta Reporting Service will be unavailable at intervals throughout this period.
In progress
September 15, 2021 at 5:22 AM
In progress
September 15, 2021 at 5:22 AM
Maintenance is now in progress.
Completed
September 15, 2021 at 6:02 AM
Completed
September 15, 2021 at 6:02 AM
Maintenance has completed successfully.

Emergency maintenance

Completed
September 15, 2021 at 6:00 AM
Completed
September 15, 2021 at 6:00 AM
UPDATE 07:00 UTC - Still in progress but you should remain logged into the platform with minor interruption.

Please be advised we are planning emergency maintenance to the Practice Labs platform, Wednesday 15th Sept between 0700-0800. During this time a minor network interruption can be expected however please note that you should remain logged into the platform and attempt to refresh your browser to restore your lab device connection/screen/session. This maintenance notification will be marked as Completed once the maintenance is over

September 14, 2021

Store is currently unavailableResolved after less than a minute

Resolved
September 14, 2021 at 10:56 AM
Resolved
September 14, 2021 at 10:56 AM
This incident is now resolved, we sincerely apologies for the disruption caused.

Post incident platform and lab access issuesResolved after less than a minute

Resolved
September 14, 2021 at 8:50 PM
Resolved
September 14, 2021 at 8:50 PM
Please be advised we are aware an incident that occurred earlier this evening affecting platform access via our integrated partner channels and lab access. This issue will be investigated further to ascertain a root cause.