Emergency maintenance works by our internet provider
  • Planned
    October 28, 2021 at 9:00 PM

    Our internet provider has informed us that emergency maintenance will be going on between 22:00 BST to 23:59 BST.

    Users may experience brief drops in connectivity during this window to our secondary site.
    This will affect Cisco labs and secondary site communications.

Websites
99.87 % uptime
90 days ago54 days ago38 days ago
Today
www
100 % uptime
90 days ago54 days ago38 days ago
Today
voucher
100 % uptime
90 days ago54 days ago38 days ago
Today
portal
100 % uptime
90 days ago54 days ago38 days ago
Today
api
100 % uptime
90 days ago54 days ago38 days ago
Today
store
100 % uptime
90 days ago54 days ago38 days ago
Today
act
99.44 % uptime
90 days ago54 days ago38 days ago
Today
betareports (Data Warehouse)
100 % uptime
90 days ago54 days ago38 days ago
Today
support
100 % uptime
90 days ago54 days ago38 days ago
Today
api Reporting service
100 % uptime
90 days ago54 days ago38 days ago
Today
Lab Services
99.9 % uptime
90 days ago54 days ago38 days ago
Today
Intranet
100 % uptime
90 days ago54 days ago38 days ago
Today
Lab RDP Services
100 % uptime
90 days ago54 days ago38 days ago
Today
Azure Labs
100 % uptime
90 days ago54 days ago38 days ago
Today
Cisco Labs
100 % uptime
90 days ago54 days ago38 days ago
Today
Persistent Labs
100 % uptime
90 days ago54 days ago38 days ago
Today
Internet Access
100 % uptime
90 days ago54 days ago38 days ago
Today
Lab Availability
100 % uptime
90 days ago54 days ago38 days ago
Today
My Files
100 % uptime
90 days ago54 days ago38 days ago
Today
Lab Reports
100 % uptime
90 days ago54 days ago38 days ago
Today
Performance Labs
99.44 % uptime
90 days ago54 days ago38 days ago
Today
Screenshots
Operational
Communications
99.87 % uptime
90 days ago54 days ago38 days ago
Today
Telephony
100 % uptime
90 days ago54 days ago38 days ago
Today
Email Notifications
100 % uptime
90 days ago54 days ago38 days ago
Today
Data Center (DRT01) Internet
100 % uptime
90 days ago54 days ago38 days ago
Today
Data Center (ULCC01) Internet
99.49 % uptime
90 days ago54 days ago38 days ago
Today
Lab Content
100 % uptime
90 days ago54 days ago38 days ago
Today
Assessment Items
100 % uptime
90 days ago54 days ago38 days ago
Today
Exams
100 % uptime
90 days ago54 days ago38 days ago
Today

Previous incidents

October 28, 2021

No incidents reported

October 27, 2021

Scheduled maintenance Oct, 27th 0600-0700 UTC / 0700-0800 BST / 0200-0300 ET
  • Planned
    October 27, 2021 at 6:00 AM

    Please be advised that we will be performing software updates to the Practice Labs platform during this window. The change will incur a brief 1-2 minute outage to the website, however existing customers logged into the platform should not be affected.

    A browser refresh is advised should you encounter an interruption in between this time.

    This is a software patch only and no hardware changes are being applied.

  • In progress
    October 27, 2021 at 6:01 AM

    Maintenance is now in progress. Will update when once the work has been completed.

  • Completed
    October 27, 2021 at 6:16 AM

    Maintenance has completed successfully.

Scheduled Maintenance - Thursday 28th of October between 0000 - 0600 (GMT +1)
  • Planned
    October 27, 2021 at 11:00 PM

    Please be aware that we have received a maintenance notification from our 3rd party network providers that they will be undergoing maintenance on Thursday 28th of October between 0000 - 0600 (GMT +1) The maintenance will effect connectivity to DRT01 hosted lab devices (identified in the lab Device menu bar). As we are unable to determine the exact time nor the exact duration of impact we will be keeping the DRT01 Data Centre online throughout the maintenance period with limited lab services running to prevent wide disruption. The major impacting lab types should connectivity be disrupted will be Cisco labs during this window.

October 26, 2021

Scheduled ULCC Data Centre UPS Maintenance (Informational Only) - Tuesday 26th October 0600-0900 UTC
  • Planned
    October 26, 2021 at 6:00 AM

    We have been made aware of 3rd Party UPS Maintenance occuring in our ULCC Data Centre on 26th October between 0600 and 0900 UTC. Only one UPS will be serviced at a time, but in the unlikely event an external power failure were to occur during this time some power supplies may be at risk of power loss.

    This is a standard maintenance routine and we do not envisage any platform disruption. This is an informational message only and no customer action is required.

October 25, 2021

No incidents reported

October 24, 2021

No incidents reported

October 23, 2021

No incidents reported

October 22, 2021

No incidents reported

October 21, 2021

No incidents reported