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About This Site

Practice Labs Service Status page for Incident impact and scheduled maintenance notifications. Please continue to refresh this page for further updates on any incidents or planned maintenance notifications. We aim to provide updates to live incidents at least every hour from incident start.

Scheduled Maintenance
Security Patching 28th July (No downtime)

As part of our ongoing security program, maintenance will be performed to our platform during the following window. During this time no downtime is expected to the platform whilst this work is under way. However please note that API reporting partners may experience performance degradation during this time meaning reports will take longer to run than normal. We would recommend disabling API report requests for this maintenance if possible.

Maintenance Window: 0700-0800 BST or 0200-0300 EDT

Planned Maintenance 03/08/2021 0100 - 0600 (GMT +1)

There will potential loss of connectivity to lab devices of around an hour during the planned maintenance window. Due to the unspecified window of disruption by our 3rd party we will be keeping lab services open during this window and request that any users impacted during this window wait 2-5 minutes retrying their connection. If after 5 minutes the connection cannot be restored you can logout and log back in again to attempt access to a fresh lab however if that fails we recommend waiting until after the maintenance window is completed.

We sincerely apologise for any inconvenience caused.

Security Patching 4th August (Downtime Expected

As part of our ongoing security program, maintenance will be performed to our platform during the following window. The platform will be unavailable during this maintenance window and customers will be notified one hour in advance of this maintenance starting, to complete any outstanding works. Lab Servers will enter maintenance mode meaning no further/new lab sessions will be permitted and customers will receive a "No Lab" available message until the maintenance is completed.

Maintenance Window: 0700-0800 BST or 0200-0300 EDT No further labs served from 0600 BST or 0100 EDT

Past Incidents

Friday 16th July 2021

No incidents reported

Thursday 15th July 2021

No incidents reported

Wednesday 14th July 2021

No incidents reported

Tuesday 13th July 2021

No incidents reported

Monday 12th July 2021

No incidents reported

Sunday 11th July 2021

No incidents reported

Saturday 10th July 2021

No incidents reported


Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)
Email: support@practice-labs.com (24x7)
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