Known error:
We are aware of a bug in the platform that affects the resetting of NON Persistent Lab devices that will result in loss of connectivity to that device. This does not affect Persistent lab types which are lab types that save your progress between logout/login to the plafform. This does not effect Shutdown or Rebooting of the Lab Devices.

Workaround:
If you are required to reset a lab device in the Lab, we recommend logging out of the platform to obtain a new lab.

Status:
Our development team are currently working on a fix to this issue and our expectation is to release a hotfix patch by Tuesday 4th April.

Between 15:35 - 17:14 UTC HTTP 500 errors were being logged for our API service which will have impacted attempts of LTI integration calls. A service recycle occurred at 17:15 and no further reports have been seen so far. This incident will remain in a monitoring state.

We have identified an issue that is causing the "error 500" to appear in our labs for logged in users and the inability to log on to our platform. This is currently being investigated by our platform team.

We have Identified issues with availability of Labs being served out of our CDC Data Centre, we have implemented a change which has resolved the availability issues but we will be continue to monitor the situation.
Next update due Feb 19th before 11:00UTC