All systems operational

Websites
99.08 % uptime
Nov 2022
Dec 2022
Jan 2023

www

99.71 % uptime
Nov 2022
Dec 2022
Jan 2023

voucher

99.71 % uptime
Nov 2022
Dec 2022
Jan 2023

portal

99.66 % uptime
Nov 2022
Dec 2022
Jan 2023

api

99.66 % uptime
Nov 2022
Dec 2022
Jan 2023

store

99.71 % uptime
Nov 2022
Dec 2022
Jan 2023

act

99.66 % uptime
Nov 2022
Dec 2022
Jan 2023
betareports (Data Warehouse)
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
api Reporting service
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023

SkillsGapID

99.66 % uptime
Nov 2022
Dec 2022
Jan 2023
Lab Services
99.25 % uptime
Nov 2022
Dec 2022
Jan 2023
Intranet
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Lab RDP Services
99.66 % uptime
Nov 2022
Dec 2022
Jan 2023
Azure Labs
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Cisco Labs
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023

Persistent Labs

99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Internet Access
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Lab Availability
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
My Files
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Lab Reports
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Performance Labs
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Screenshots
Operational
Communications
98.34 % uptime
Nov 2022
Dec 2022
Jan 2023
Telephony
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Email Notifications
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Data Center (DRT01) Internet
99.71 % uptime
Nov 2022
Dec 2022
Jan 2023
Data Center (ATL01) Internet
99.66 % uptime
Nov 2022
Dec 2022
Jan 2023

Data Center (CDC01) Internet

99.71 % uptime
Nov 2022
Dec 2022
Jan 2023

Notice history

Jan 2023

Scheduled Maintenance: Reduced Cisco Lab availability (Jan 24th -> Jan 27th)
  • Completed
    January 28, 2023 at 12:00 PM

    Maintenance has completed successfully

  • In progress
    January 24, 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    January 24, 2023 at 12:00 PM

    We are planning for scheduled maintenance from Tuesday 24th Jan through to Fri 27th Jan. During this time our Cisco lab types will be operating at a reduced capacity meaning that modules that leverage Cisco hardware will not be able to service all customers at all times. This will result in a "No Labs available message".

    We apologise in advance for this disruption whilst we complete our critical Data Centre operations.

Login issues - Degraded performance
  • Resolved
    January 24, 2023 at 3:08 AM

    This incident is now being resolved as no further issues have been observed since the fix has been applied.

  • Investigating
    January 24, 2023 at 1:42 AM

    We are currently investigating an issue where we are seeing degraded performance when attempting to login into the platform.

    We apologies for any inconvenience this has caused.

WWW Website inaccessible
  • Resolved
    January 12, 2023 at 6:11 PM

    This incident is now being resolved as no further issues have been observed since the fix has been applied.

  • Monitoring
    January 12, 2023 at 12:12 PM

    We implemented a fix and currently monitoring the result.

  • Identified
    January 12, 2023 at 12:03 PM

    We have identified the issue and working on a resolution. We estimate service restorartion within 5 minutes of this notification.

  • Investigating
    January 12, 2023 at 11:47 AM

    We are currently investigating this incident.

Lab Availability
  • Resolved
    January 13, 2023 at 7:38 PM

    General lab availability across the platform is now restored and lab connectivity errors experienced are also now back to normal operating levels.

  • Monitoring
    January 13, 2023 at 12:21 PM

    This incident remains under watch with our internal teams. We are monitoring the network closely and this incident will remain open until all signs of service delivery are stable.

  • Monitoring
    January 10, 2023 at 6:02 PM

    Lab availability remains under watch, this ticket will remain open for a further 24 hours. Next update due Jan,11th before 1300UTC. There have been no further alerts triggered for 8 hours at current.

  • Monitoring
    January 10, 2023 at 2:22 PM

    We implemented a number of lab distribution updates to remediate the reported lab availability alarms and are monitoring this situation. We will maintain this incident for a further 24hours.

  • Identified
    January 10, 2023 at 10:28 AM

    Please be advised we are aware of labs not being served in all cases or longer than usual wait times for some labs. If at all possible please try an alternate module whilst we address this as some modules require different labs which may have availability. This is a logistics issue we are addressing and is in relation to Data Centre operations occuring in the UK.

Dec 2022

There are currently no labs available to service the request
  • Resolved
    December 14, 2022 at 9:01 PM

    This issue has been resolved, Lab availability is now operating at full capacity.

  • Monitoring
    December 14, 2022 at 3:57 PM

    We implemented a fix and currently monitoring the result.

  • Identified
    December 14, 2022 at 3:52 PM

    We are aware that the platform is presenting high volumes of "There are currently no servers available" when requesting a lab. We have identifed this issue and a fix is imminent. Please await a further update on this incident to retry.

Portal and API Website unavailable
  • Resolved
    December 14, 2022 at 3:11 PM

    The outstanding items are now resolved. Teams will continue to monitor the platform and raise an incident should any further issues be identified.

  • Identified
    December 14, 2022 at 2:21 PM

    Blackboard Integrations are now restored. We continue to investigate and resolve the ACT title access issue. We sincerely apologise for the disruptions being caused.

  • Identified
    December 14, 2022 at 2:15 PM

    LTI Integration calls from Blackboard sources are currently encountering an SSL related exception. This is being remediated right now, we expect a resolution within 30 minutes.

  • Identified
    December 14, 2022 at 12:11 PM

    API / LTI 1.1 Integrations are now operational.

  • Identified
    December 14, 2022 at 12:02 PM

    Portal website access and Atlanta RDP connectivity is now restored. We continue to work through the remaining items listed in this incident.

  • Identified
    December 14, 2022 at 11:57 AM

    We have identified that Connect RDP connection in Data Center ATL01 are currently not connecting. This affects Console access and RDP access. This has been identified and is in progress for remediating.

  • Investigating
    December 14, 2022 at 11:33 AM

    We are currently investigating remaining issues post our maintenance window. The following services are currently being affected.<br />Portal website -> affecting administrator access to administer labs<br />API Website -> LTI 1.1 Integrated partners unable to launch into a lab<br />SkillsGapID -> Skills Gap Management product access<br />ACT Assessments -> ACT Titles are unavailable<br /><br />We are in the process of restoring these features and we envisage an eta within 1-2 hours. Further updates will be posted on this incident.

Planned downtime: Practice Labs Websites - 14th Dec, 0700-1000am GMT / 0200-0500 EST
  • Completed
    December 14, 2022 at 10:05 AM

    Maintenance has completed. The team are still continuing to validate some minor configuration edits however the Labs are available again. Any further exceptions will be reported as Incidents if discovered.

  • Update
    December 14, 2022 at 8:28 AM

    Maintenance is still in progress. Please do not log into the platform until the Maintenance schedule is over or this status maintenance is mark as completed. Attempts to log into the lab before the maintenance is over may result in lost progress.

  • In progress
    December 14, 2022 at 7:23 AM

    Maintenance is now in progress.

  • Planned
    December 14, 2022 at 7:00 AM

    What: Practice Labs Website Data Centre Migration

    When: 14th Dec, 0700-1000am (GMT) / 0200-0500 (EST)

    Why: We are migrating the core Practice Labs websites out of our London (ULCC) Data Centre to our new Data Centre (CDC) as part of our core strategy to upgrade our security and 3rd party service resilience in lab delivery.

    Impact: To protect customers during the migration from a potentially disruptive failover we will be putting all Data Centres into Maintenance from 0600. At 0600, all lab servers will enter maintenance mode meaning that no further labs will be served allowing existing customers to finish off their work. At 0650, customers logged into the platform will be advised to logout of the platform in preparation for the 0700 maintenance start. Access to the platform may be available before 1000am however we recommend access be avoided until after 1000am. Please monitor our status page for updates.

ATL Lab avaliablity
  • Resolved
    December 04, 2022 at 11:00 PM

    This issue has been resolved, ATL is now operating at full capacity.

  • Monitoring
    December 04, 2022 at 8:38 PM

    We implemented a fix that has resolved the ATL lab availability issue. ATL will be closely monitored. We appreciate your patience with this incident.

  • Identified
    December 04, 2022 at 7:44 PM

    We are currently investigating an incident regarding our ATL data center. This issue has degraded our datacenter's ability to produce labs in a timely manner. To reduce issues users may experience, we have routed users towards our two other datacenters in the mean time to continue with their labs. We are working hard to resolve this issue as soon as possible.

Nov 2022

No notices reported this month

Nov 2022 to Jan 2023

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@practice-labs.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status