Websites
98.51 % uptime
Mar 2022
Apr 2022
May 2022
www
100 % uptime
Mar 2022
Apr 2022
May 2022
voucher
98.1 % uptime
Mar 2022
Apr 2022
May 2022
portal
100 % uptime
Mar 2022
Apr 2022
May 2022
api
100 % uptime
Mar 2022
Apr 2022
May 2022
store
100 % uptime
Mar 2022
Apr 2022
May 2022
act
100 % uptime
Mar 2022
Apr 2022
May 2022
betareports (Data Warehouse)
100 % uptime
Mar 2022
Apr 2022
May 2022
support
98.1 % uptime
Mar 2022
Apr 2022
May 2022
api Reporting service
100 % uptime
Mar 2022
Apr 2022
May 2022
Lab Services
98.77 % uptime
Mar 2022
Apr 2022
May 2022
Intranet
100 % uptime
Mar 2022
Apr 2022
May 2022
Lab RDP Services
100 % uptime
Mar 2022
Apr 2022
May 2022
Azure Labs
98.1 % uptime
Mar 2022
Apr 2022
May 2022
Cisco Labs
99.96 % uptime
Mar 2022
Apr 2022
May 2022
Persistent Labs
98.1 % uptime
Mar 2022
Apr 2022
May 2022
Internet Access
100 % uptime
Mar 2022
Apr 2022
May 2022
Lab Availability
98.1 % uptime
Mar 2022
Apr 2022
May 2022
My Files
100 % uptime
Mar 2022
Apr 2022
May 2022
Lab Reports
100 % uptime
Mar 2022
Apr 2022
May 2022
Performance Labs
98.1 % uptime
Mar 2022
Apr 2022
May 2022
Screenshots
Operational
Communications
97.31 % uptime
Mar 2022
Apr 2022
May 2022
Telephony
100 % uptime
Mar 2022
Apr 2022
May 2022
Email Notifications
100 % uptime
Mar 2022
Apr 2022
May 2022
Data Center (DRT01) Internet
100 % uptime
Mar 2022
Apr 2022
May 2022
Data Center (ULCC01) Internet
98.1 % uptime
Mar 2022
Apr 2022
May 2022
Data Center (ATL01) Internet
100 % uptime
Mar 2022
Apr 2022
May 2022
Lab Content
100 % uptime
Mar 2022
Apr 2022
May 2022
Assessment Items
100 % uptime
Mar 2022
Apr 2022
May 2022
Exams
100 % uptime
Mar 2022
Apr 2022
May 2022

Notice history

May 2022

Issue with accessing the Practice Labs platform
  • Resolved
    May 04, 2022 at 11:33 AM

    This incident will now be closed. Our 3rd party vendor confirmed a repair was made to a fiber connection that was faulty. We await their RCA for the incident.

  • Monitoring
    May 03, 2022 at 11:35 PM

    We have been informed that the Internet circuit is now resolved by our vendor. All services should now be restored however we will keep this incident in a Monitoring status and continue to perform sanity checks on the platform. We sincerely apologise for this extended break in service offering. We will be following up with our vendor for a root cause.

  • Monitoring
    May 03, 2022 at 10:55 PM

    The ULCC Internet circuit has been restored however additional configuration is required to fully restore services. This work is now underway.

  • Identified
    May 03, 2022 at 9:19 PM

    An engineer from our third-party vendor is currently performing repairs within the data centre. An estimated time of 23:00 BST has been provided for this issue to be resolved however we remain reserved

  • Identified
    May 03, 2022 at 3:40 PM

    Our third party vendor is working hard with us to resolve this issue, at this time, Engineers are onsite investigating the issue and building a resolution plan to fix the issue.

  • Identified
    May 03, 2022 at 2:47 PM

    We are still working with our third party provider to find a resolution to this issue. Currently our third party provider believes that they have found out what has been causing the issue.

    Their engineers are doing their best to investigate this issue and find a resolution to it. We apologies for any inconvenience this has caused.

    Next update [03/05/2022 4:45 PM BST]

  • Investigating
    May 03, 2022 at 12:58 PM

    We are currently investigating this incident with our third party vendor. At this time there is no further update.

    Next update [03/05/2022 2:45 PM BST]

  • Investigating
    May 03, 2022 at 12:58 PM

    We are currently investigating this incident with our third party vendor. At this time there is no further update.

    Next update [03/05/2022 3:45 PM BST]

  • Investigating
    May 03, 2022 at 12:18 PM

    Please be a aware that we are still investigating the London site issue. Our Third party vender has confirmed that their engineers are working hard to resolve the issue. At this time there is no further update.

    Next update [03/05/2022 2:00PM BST]

  • Investigating
    May 03, 2022 at 11:29 AM

    At this time we are still investigating the issue. We have not received an update from the Engineers on site regarding their progress. At this moment there is no further update.

    Next update [03/05/2022 1:15 PM BST]

  • Investigating
    May 03, 2022 at 10:41 AM

    Please be a aware that we are still investigating the London site issue. We have not received an update from the Engineers on site regarding their progress. At this moment there is no further update.

    Next update [03/05/2022 12:30 PM BST]

  • Investigating
    May 03, 2022 at 10:02 AM

    Please be a aware that we are still investigating the London outage. Currently Engineers should be arriving on site now to carry out a intensive investigation of the issue.

    Next update will be at [03/05/2022 11:45 AM BST]

  • Identified
    May 03, 2022 at 9:09 AM

    Please be a aware that we are still investigating issue at present. Engineers have been sent to the London datacenter for further investigation. They should be arriving on site for 11 AM.

    Next update [03/05/2021 11:00 AM BST]

  • Investigating
    May 03, 2022 at 8:43 AM

    Please be aware that our Voucher redemption page is now operational, we are working hard to reduce the impact our London Datacenter outage.

    The next update will be sent at [03/05/2021 10:15 AM BST]

  • Investigating
    May 03, 2022 at 8:32 AM

    Please be a aware that we are still investigating a issue that is preventing access to our London Data centers. This incident has also effected our staging websites.

    Additional updates will be sent at [03/05/2021 10:15 AM BST]

  • Identified
    May 02, 2022 at 10:46 PM

    Please be aware that we are currently working with a limited number of labs. We are still investigating issues with the following: Voucher.practice-labs.com Azure labs Persistent labs Performance labs

  • Identified
    May 02, 2022 at 10:34 PM

    We have identified the issue and currently working on a resolution. Users are now able to log in and access the platform. We are now investigating the issue with lab devices not powering on.

  • Investigating
    May 02, 2022 at 6:56 PM

    We are aware of and investigating the issue that is preventing access to the Practice Labs platform via the login page or from a learning management system.

  • Investigating
    May 02, 2022 at 6:02 PM

    Communications - Data Center (ULCC01) Internet cannot be accessed at the moment. This incident was created by an automated monitoring service.

Apr 2022

Mar 2022

Intermittent Web Site access (Internet)
  • Resolved
    March 31, 2022 at 8:36 AM

    Our monitoring is still consistent and positive, but our vendor has informed us that the incident has been resolved we will be marking this issue as resolved.

  • Monitoring
    March 31, 2022 at 7:35 AM

    Our monitoring is still consistent and positive, but our vendor has informed us that the incident has been resolved but they are continuing to remain in a monitoring state so we will continue to leave this as monitoring for a short period.

  • Monitoring
    March 30, 2022 at 9:00 PM

    Our monitoring is still consistent and positive, but our vendor is still working on this issue. While we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state. Our next update will be at 7AM UTC unless we have a significant update.

  • Monitoring
    March 30, 2022 at 8:10 PM

    Our monitoring is still consistent and positive, but our vendor is still working on this issue. While we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state.

  • Monitoring
    March 30, 2022 at 7:15 PM

    Our monitoring is still consistent and positive since the update that was posted at 5:20 UTC, but our vendor is still working on this issue. While we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state.

  • Monitoring
    March 30, 2022 at 6:11 PM

    Following on from our vendors remediation we are still seeing positive connections from our monitoring and customers. Our vendor is still working on this issue, while we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state.

  • Monitoring
    March 30, 2022 at 5:20 PM

    Our vendor has implemented further remediation and we are now seeing positive connections from our monitoring locations and customers. Whilst we await positive confirmation of a resolution from our vendor this incident will remain in a Monitoring state.

  • Monitoring
    March 30, 2022 at 4:48 PM

    One of our network vendors has engaged third party engineers who are on site and investigating the issue, we will continue to work with them and update once we have another update.

  • Monitoring
    March 30, 2022 at 2:31 PM

    One of our network vendor is still investigating the issue, we will continue to work with them and update once we have another update.

  • Monitoring
    March 30, 2022 at 1:22 PM

    Unfortunately, our vendor has reversed a recent change causing our connectivity to be impaired again. We continue to work with them on this incident.

  • Monitoring
    March 30, 2022 at 12:36 PM

    Our vendor has implemented further remediation and we are now seeing positive connections from our monitoring locations and customers. Whilst we await positive confirmation of a resolution from our vendor this incident will remain in a Monitoring state.

  • Monitoring
    March 30, 2022 at 12:23 PM

    We are continuing to work our vendor to get an estimated time to resolution. They have confirmed that there is a Internet routing issue which is affecting access to the site however we are unable to quantify or isolate what routes or service providers are explicitly affected at this time.

  • Monitoring
    March 29, 2022 at 3:22 PM

    Please be advised that we have been made aware by our Internet provider that they are now monitoring an incident that had the potential to effect network access to our website resulting in failed connections or slow speeds. This incident was initiated on 29th March at 16:22 (UK Time/BST) and the provider implemented emergency maintenance last evening between 22:00-22:47 to apply workarounds.

    We are engaging with our 3rd party to evaluate current status but please note that the nature of Internet routing means the impact of this incident to our customers is difficult to specify.

Mar 2022 to May 2022