Websites
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www
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voucher
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portal
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api
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store
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act
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betareports (Data Warehouse)
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support
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api Reporting service
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Lab Services
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Intranet
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Lab RDP Services
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Azure Labs
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Cisco Labs
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Persistent Labs
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Internet Access
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Lab Availability
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My Files
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Lab Reports
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Performance Labs
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Screenshots
Operational
Communications
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Telephony
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Email Notifications
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Data Center (DRT01) Internet
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Data Center (ULCC01) Internet
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Data Center (ATL01) Internet
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Lab Content
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Assessment Items
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Exams
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Notice history

Nov 2021

Oct 2021

Communications - Data Center (ULCC01) Internet isn't accessible at the moment (automated)
  • Resolved
    October 12, 2021 at 8:31 AM

    The issue has now been resolved, after speaking with our third-party vendor they have confirmed that the outage occurred due to their internet outage.

  • Monitoring
    October 11, 2021 at 10:45 PM

    Communications - Data Center (ULCC01) Internet is now operational! This update was created by an automated monitoring service.

  • Monitoring
    October 11, 2021 at 10:43 PM

    We believe we have found the root cause of the issue and is now been moved into a monitoring state. The issue seems to have arisen from our third-party vendor having an internet-related issue.

    They have confirmed that they have implemented a fix which has restored our data Centers communication.

    This incident will be updated next on 12/10/2021 after further analysis has been completed.

  • Identified
    October 11, 2021 at 10:29 PM

    Our Engineers are still working hard to resolve this issue however at the moment there is no notable update that can be given at this time.

    The next update will be sent at 12:00 AM BST 23:00 UTC

  • Identified
    October 11, 2021 at 10:05 PM

    Our engineers are working hard to resolve the current communication issue we are experiencing with our ULCC01 Data Center.

    Next update will be sent at 11:30PM BST 22:30UTC.

  • Investigating
    October 11, 2021 at 9:27 PM

    Communications - Data Center (ULCC01) Internet cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sep 2021

Practice Labs platform unavailable
  • Resolved
    September 30, 2021 at 8:27 AM

    This incident will now be marked resolved. We have observed continued stability in the platform since Saturday 25th. We will continue to work with our vendors on root cause and their recommendations, therefore any future such changes will be communicated through our Maintenance Schedule notifications on this status page.

  • Monitoring
    September 28, 2021 at 9:09 AM

    Daily update:

    Platform remains stable and our hardware vendors are providing feedback to problem resolutions. All solutions received so far are being evaluated and tested where possible offline in secondary environments without affecting the production platform.

    Next update due Sept 29.

  • Monitoring
    September 27, 2021 at 10:33 AM

    Please note that we implemented stability improvements and have been monitoring the platform over the weekend without issue. We are continuing to work with our vendors to isolate root causes for the platform instability. This incident will remain open in a monitoring state with at least daily updates. All services are available and operational.

  • Monitoring
    September 24, 2021 at 8:17 PM

    We are continuing to work on a fix for this incident. The system has now recovered and we are monitoring our systems closely.

  • Investigating
    September 24, 2021 at 7:45 PM

    We are currently investigating this incident, we are currently collecting the data on this issue and will send another update in 30 mintues.

    Next updated expected 20:45 BST 20:15 UTC

  • Monitoring
    September 24, 2021 at 4:03 PM

    All services are now operational in the platform including screenshots from the DRT01 data centre. This incident remains under the monitoring status whilst we pursue hardware failures with our vendors. The system will remain under close monitoring and appropriate teams remain are on standby and monitoring.

  • Monitoring
    September 24, 2021 at 2:39 PM

    We implemented a fix for the accessibility issues and currently monitoring the result.

  • Identified
    September 24, 2021 at 2:07 PM

    We are aware of a repeat of a previous incident in regards to core platform access. The engineering team are in the process of attempting to restore accessibility to the platform.

  • Identified
    September 24, 2021 at 12:11 PM

    We are aware of issues logging into the platform right now. We apologise for this disruption. Our engineering team are working on this situation.

  • Monitoring
    September 24, 2021 at 9:57 AM

    This incident remains in a monitoring state, there are no further updates at this time. Technical teams continue to work with vendors to establish root causes. We do still have workarounds in place to which seperate emergency maintenance notifications will be distributed as and when changes are expected to be made. There is currently no eta on any restorative changes to the environment.

    Next update expected 1400 UTC

  • Monitoring
    September 24, 2021 at 12:48 AM

    Services have been restored and the platform is accessible. This incident will be escalated to our vendor for investigation and root cause analysis.

    Screenshots from data centre DRT01 lab devices still requires switching to the HTML client to complete via the Settings menu (disable Connect toggle) as per previous incident notes.

  • Identified
    September 24, 2021 at 12:28 AM

    We are continuing to work on a fix for this incident. We are in the process of restoring services at this time. We are hoping to complete this process within 30 minutes.

    Next update expected at 2:00 AM UK time (02:00 UTC)

  • Identified
    September 24, 2021 at 12:16 AM

    We are continuing to work on a fix for this incident. Our Engineer is currently performing recovery actions.

    Next update is expected at 1:45 UK time (01:45 UTC)

  • Identified
    September 23, 2021 at 11:42 PM

    The engineer has arrived on-site, we are awaiting further update from them.

    Next update expected at 1:15 AM UK time (01:15 UTC)

  • Identified
    September 23, 2021 at 11:17 PM

    We are continuing to work on a fix for this incident. Our Engineer should be arriving on-site within the hour to investigate the issue further.

    Next update is expected at 12:45 AM UK time (00:45 UTC)

  • Identified
    September 23, 2021 at 10:42 PM

    The next update is expected at 12:15 AM UK time (00:15 UTC)

  • Identified
    September 23, 2021 at 10:16 PM

    We are continuing to work on a fix for this incident. We have sent a Technical engineer on-site to investigate the issue further and collect more data on the incident.

    Next update is expected at 11:40PM UK time (23:40 UTC)

  • Investigating
    September 23, 2021 at 9:39 PM

    We are aware of a major incident impacting access to the platform. We are convening teams to investigate this issue.

  • Monitoring
    September 23, 2021 at 4:41 PM

    Please note that our secondary data centre is now operational again. Please however note that we are aware of issues capturing screenshots using the Connect RDP client. Please use the workaround mentioned in our previous incident update to switch to the HTML5 client to complete screenshots in the labs if you are allocated the DRT01 data centre as shown in the top level device menu bar of the lab device.

    This issue remains under a monitoring state as we continue to work with our vendors to resolve our Data centre connectivity in full.

  • Monitoring
    September 23, 2021 at 2:03 PM

    We continue to investigate the platform stability issues. We are aware of connection issues affecting RDP sessions and we can advise those users who are facing issues to disable "Connect" and switch to HTML5 from the Settings menu as documented here https://help.practice-labs.com/practice-lab/settings-tab as a workaround.

  • Monitoring
    September 23, 2021 at 10:52 AM

    This incident remains under investigation. We continue to work with our vendors and development teams to identify root causes of open issues affecting the platform.

    Next update due 1400 UTC

  • Monitoring
    September 22, 2021 at 10:54 PM

    The platform is now in a monitoring state. We are aware of an issue affecting screenshot capability with lab devices serviced from the DRT01 data centre as indicated in the device menu bar. This issue remains under investigation.

    Next update expected Thursday, 0900 UTC.

  • Monitoring
    September 22, 2021 at 9:25 PM

    We implemented a workaround and Cisco labs are now available again. We are currently investigating an issue regarding the taking of screenshots from DRT01 sourced lab devices. This is the final health check item in regards to full service restoration.

  • Identified
    September 22, 2021 at 8:04 PM

    We are continuing to work on a fix for this incident. We continue to investigate access issues with Cisco based labs.

  • Identified
    September 22, 2021 at 6:14 PM

    We continue to work on restoring the secondary data centre lab capacity. No further progress or eta to advise at this time. This still continues to directly impact Cisco lab availability.

  • Identified
    September 22, 2021 at 4:15 PM

    Cisco labs remain unavailable however we are continuing to identify and implement a workaround to restore this access.

  • Identified
    September 22, 2021 at 1:44 PM

    We have resumed lab services from our primary data centre. We are in the process of monitoring and validation overall platform health and are aware that Cisco Labs are currently unavailable. We are continuing to investigate this.

  • Identified
    September 22, 2021 at 1:30 PM

    We have reverted services back to our primary data centre and are in the process of recommissioning lab servers. Access to Labs should be available within 30 minutes from this notification.

  • Identified
    September 22, 2021 at 12:57 PM

    Unfortunately, the situation is the same as in the last update.

    Next update expected at 2:30 UK time (1:30 UTC)

    Once again we sincerely apologise for the disruption this is causing.

  • Identified
    September 22, 2021 at 12:17 PM

    The platform is still currently unable to establish access to Lab Devices and the team are continuing to work on this.

    Our core data centre is also in the process of restoration so teams are working across both streams to restore services as soon as possible.

    Unfortunately, there is not a notable update to be provided at this time.

    Next update expected at 1:45 UK time (12:45 UTC)

    Once again we sincerely apologise for the disruption this is causing.

  • Identified
    September 22, 2021 at 11:40 AM

    The platform is still currently unable to establish access to Lab Devices and the team are continuing to work on this.

    Our core data centre is also in the process of restoration so teams are working across both streams to restore services as soon as possible.

    Next update expected at 1:15 UK time (12:15 UTC)

    Once again we sincerely apologise for the disruption this is causing.

  • Identified
    September 22, 2021 at 10:59 AM

    We are continuing to configure the disaster recovery platform at this time. Unfortunately, we do not have a notable update to provide. Next update expected in 30 minutes on overall status. We sincerely apologize for the disruption caused.

  • Identified
    September 22, 2021 at 10:32 AM

    We are continuing to configure the disaster recovery platform at this time. Next update expected in 30 minutes on overall status.

  • Identified
    September 22, 2021 at 10:01 AM

    Practice Labs Disaster recovery site is now accessible and the team are provisioning lab services and RDP servers. Next update expected in 30 minutes. Please note additional Services identified as impacted within this incident.

  • Identified
    September 22, 2021 at 9:29 AM

    Please note that the Practice Labs platform is currently unavailable. This relates to a previous emergency maintenance window listed on this status page. At current we are in process of activating our disaster recovery site which will have a reduced lab title capacity. Please click this incident to see affected service details such as Persistent Labs.

    We will update this incident once the disaster recovery site is operational. Current eta to platform access is 11:00 PM UK time.

    We are working to restore the Primary Data Centre as quickly as possible to recover full services.

Lab device access issues
  • Resolved
    September 22, 2021 at 4:19 PM

    This incident is being marked as resolved. See the latest incident for further information in relation to this problem.

  • Monitoring
    September 20, 2021 at 10:15 AM

    We are aware of an issue affecting access to the platform. This has been identified and remediated. We sincerely apologise for the disruption caused. This incident relates to the core issue as previously noted in this incident log. This incident remains under monitoring whilst we work with our vendors to isolate the root cause.

  • Monitoring
    September 16, 2021 at 2:17 PM

    We have implemented a workaround to the Infrastucture and we are working with our Network vendors to validate the root cause of this incident. This incident will remain open until validated.

  • Monitoring
    September 15, 2021 at 9:01 PM

    We implemented a fix and currently monitoring the result.

  • Monitoring
    September 15, 2021 at 8:42 PM

    We implemented a fix and currently monitoring the result.

  • Resolved
    September 15, 2021 at 8:12 PM

    This incident is now resolved. We sincerely apologize for the disruption caused during this incident.

  • Monitoring
    September 15, 2021 at 7:45 PM

    We implemented a fix and currently monitoring the result.

  • Identified
    September 15, 2021 at 7:15 PM

    We are continuing to work on a fix for this incident, we currently do not have an eta at this time however progress is occurring. We sincerely apologise for the disruption to all customers. We are working as fast as possible to restore services.

  • Identified
    September 15, 2021 at 5:16 PM

    We are continuing to investigate lab device access issues.

  • Identified
    September 15, 2021 at 2:30 PM

    Please be advised that we are aware of and investigating an incident regarding device access.

Sep 2021 to Nov 2021